When calls are your revenue, you need more than a phone system. Talk Is Cheap's contact center layer adds intelligent queuing, real-time visibility, and AI analysis of every conversation — without the six-figure contact-center contract.
100%
of calls transcribed & scored
3
supervisor modes: monitor / whisper / barge
0
per-minute surprise fees
Skills-based routing sends callers to the right agent the first time. Position announcements, estimated wait, queue callback ("press 1 and we'll call you back"), and overflow rules to other teams, voicemail, or the AI Receptionist.
Real-time wallboards show calls in queue, wait times, agent status, and service level. Supervisors can listen in silently, whisper coaching to the agent, or barge in when a save is needed.
Every recorded call is transcribed, summarized, and categorized automatically — by call type, appointment type, and outcome. Sentiment detection flags rough calls for review, and unbooked callers with revenue intent land on a follow-up list so opportunities stop leaking.
Per-agent scorecards: answer rate, handle time, conversion, sentiment trends. Multi-location comparisons for franchises and groups. Export everything or push it to your BI stack.
Get the whole platform — voice, text, video, AI — from $14.99 per user. Set up today, port your number free, cancel whenever. Talk is cheap; switching is even cheaper.